Reach Out

A Question, Answered

Whatever's on your mind — an order, a return, or just a hello — a real person reads every message.

Send a Message

Email
veilandfrequency@gmail.com
Response Time
Within 1 business day

Frequently Asked

How long until my order ships? +

Every piece is made to order — please allow 3–7 business days before it leaves us, then 7–14 business days in transit.

What's your return policy? +

Unworn items in original condition can be returned within 30 days — free return shipping on domestic orders. Full details on our Shipping & Returns page.

What is the Circle of Giving? +

7% of every order flows back to the tribe itself — funding surprise checkout discounts, early access, and member rewards. Read the full story on The Circle page.

How do I get the digital Codex book? +

It's delivered instantly to your email after checkout as a PDF. Didn't receive it? Reach out and we'll resend it right away.

Do you ship internationally? +

We currently ship to the US, Canada, and select international destinations. Customs fees, if any, are the recipient's responsibility.

Can I change or cancel my order? +

Since every piece is made to order, email us within 2 hours of purchase and we'll do our best to adjust it before production begins.